Information

Festival information and answers to frequently asked questions.

Festival Information

  1. Festival Date and Hours
  2. Festival Map
  3. What time do doors open?
  4. What are campground hours?
  5. Where do we park?
  6. Do we have to pay for parking?
  7. Will alcohol be served?
  8. Are we allowed to leave and re-enter the festival?
  9. What are the box office hours?
  10. Will there be ATM’s?
  11. Where is lost and found located? Hours?
  12. Can I bring food into the festival?
  13. Can I buy tickets at the event?
  14. I lost my ticket what can I do?
  15. Will there be a first aid area? Where is it?
  16. What happens if it rains?
  17. What kinds of security measures are at the festival?
  18. Will there be a place to charge my cell phone?
  19. Water Park Hours
  20. Will there be merch for sale?
  21. Do vendors and merchandisers accept credit cards?
  22. Do I need to purchase separate tickets for the Foo Fighters Museum or other attractions?
  23. Allowed & Prohibited Items
  24. Are there any age restrictions?
  25. Are Firearms Allowed?
  26. Legal & Privacy Information
  1. Festival Date and Hours

    Cal Jam 17 will be held Saturday, October 7, 2017. Doors open at 11:00AM.
    Saturday music starts at 12PM.
    Campers must check in October 6th, 2017 between the hours of 12PM-11:30PM.
    Friday night music starts at 7PM. Friday night gates to music and good times open at 6PM.

  2. Festival Map
  3. What time do doors open?
    Saturday doors open at 11:00AM.
    Campers must check in October 6th, 2017 between the hours of 12PM-11:30PM.

  4. What are campground hours?
    Campgrounds will open for entry at 12:00 PM on Friday October 6th and remain open 24 hours a day until 12:00PM on Sunday October 8th.
    CAMPGROUND TOLL BOOTHS WILL ONLY BE OPEN TO ACCEPT CAMPERS UNTIL 11:30PM ON FRIDAY OCTOBER 6TH.
    YOU MUST ARRIVE ON FRIDAY TO BE ACCEPTED INTO CAMPING.
  5. Where do we park?
    Upon arrival to the venue please follow all festival signs and directions into the parking lots.
  6. Do we have to pay for parking?
    Parking is included in your festival ticket purchase.
  7. Will alcohol be served?
    Yes anyone who is going to be consuming alcohol on festival grounds must have a 21+ government issue valid photo ID to collect a 21+ wristband at ID checking stations onsite.
  8. Are we allowed to leave and re-enter the festival?
    There will no be re-entry into the festival. If you exit the event you will not be able to access festival grounds again.
  9. What are the box office hours?
    Friday Box Office Hours: 11:00AM-9:00PM
    Saturday Box Office Hours: 10:00AM-9:00PM

    Box Office Location:
    2575 Glen Helen Pkwy, San Bernardino, CA 92407.
  10. Will there be ATM’s?
    ATM’s will be located inside of the festival venue at assorted locations.
  11. Where is lost and found located? Hours?
    You can check for and reclaim your lost items at guest services in the main festival grounds. Guest services will be open from 11:00AM – 12:30AM (909.880.6500).
  12. Can I bring food into the festival?
    NO
  13. Can I buy tickets at the event?
    There is no guarantee that there will be tickets available at the venue on the day of the show.
  14. I lost my ticket what can I do?
    All ticket resolution and questions can be addressed at the main festival box office.
  15. Will there be a first aid area? Where is it?
    There will be medical services at various locations on the festival grounds and in the campgrounds.
  16. What happens if it rains?
    Cal Jam 17 is a rain or shine event!
  17. What kinds of security measures are at the festival?
    All Patrons are subject to search upon entry to the festival grounds and campgrounds.
  18. Will there be a place to charge my cell phone?
    Mobile charging stations will be located inside of the festival venue at assorted locations.
  19. Water Park Hours
    Friday, October 6th Closed today due to wind damage but will be open tomorrow as scheduled. Saturday, October 7th 11am-12pm Open to Campers Only | 12pm-6pm Open
  20. Will there be merch for sale?
    Merch will be available at various authorized locations onsite.
  21. Do vendors and merchandisers accept credit cards?
    All major credit cards accepted.
  22. Do I need to purchase separate tickets for the Foo Fighters Museum or other attractions?
    No, everything is included. There’s so much room for activities.
  23. Allowed & Prohibited Items
    PROHIBITED ITEMS:
    • NO frozen water bottles
    • NO misting fans
    • NO stickers
    • NO professional cameras/ Go Pros attachments
    • NO food
    • NO lawn chairs
    • NO spray sun block
    • NO soda cans/ sports drinks
    • NO camelback/ water backpacks
    • NO blankets
    • NO coolers/ ice chest
    • NO fireworks
    • NO illegal contraband
    • NO laser pointers
    • NO drones with or without cameras
    • NO open container of any kind
    • NO pets
    • NO spiked accessories
    • NO wallets with chain or other chain accessories
    • NO umbrella’s of any kind
    • NO weapons of any kind (Including pepper spray)
    • NO large metal key chains
    • NO strollers/ skate boards/ bicycles
    • NO binoculars
    • NO glass containers of any kind/ aerosol cans
    • NO beach balls
    • NO markers, pens, spray paint
    • NO musical equipment
    • NO selfie sticks
    • NO Flower Crowns
    ALLOWED ITEMS:
    • Bags/ backpacks
    • Lotion/ sun block (NO spray)
    • Sealed cigarettes
    • Sunglasses
    • Disposable cameras
    • Fanny pack
    • Hats
    • Sealed tampons
    • Sealed chapstick
    • Ear plugs
    • Empty Reusable Water Bottles
    • Beach Towels
  24. Are there any age restrictions?
    Cal Jam 17 is an all ages show. Everyone under 18 must be accompanied by a legal parent or guardian. Children 5 and under do not require a ticket.
  25. Are Firearms Allowed?
    No, firearms are not allowed at this event.
  26. Legal & Privacy Information
    You can find that info on the Legal & Privacy Page or the Terms & Conditions Page.

Getting To The Fest

  1. Where do we park?
  2. What is the location of the festival?
  3. Do we have to pay for parking?
  1. Where do we park?
    Upon arrival to the venue please follow all festival signs and directions into the parking lots.
  2. What is the location of the festival?

    2575 Glen Helen Pkwy, San Bernardino, CA 92407 (Glen Helen Regional Park Amphitheater)

  3. Do we have to pay for parking?
    Parking is included in your festival ticket purchase.

Before Buying Tickets

  1. Can I buy tickets at the event?
  2. What if I need to cancel my ticket?
  1. Can I buy tickets at the event?
    There is no guarantee that there will be tickets available at the venue on the day of the show.
  2. What if I need to cancel my ticket?
    Sorry! There will be no refunds given after ticket purchase for the festival.

After Buying Tickets

  1. What are the box office hours?
  2. I lost my ticket what can I do?
  3. How do I get my ticket if I didn’t get it in the mail?
  4. Questions About An Order Already Placed
  1. What are the box office hours?
    Friday Box Office Hours: 11:00AM-9:00PM
    Saturday Box Office Hours: 10:00AM-9:00PM

    Box Office Location:
    2575 Glen Helen Pkwy, San Bernardino, CA 92407.
  2. I lost my ticket what can I do?
    All ticket resolution and questions can be addressed at the main festival box office.
  3. How do I get my ticket if I didn’t get it in the mail?
    If you haven’t received your tickets prior to the event you can pick-up all of your tickets at the box office will call at the venue. Please make sure to bring a valid form of ID and Confirmation #.
  4. Questions About An Order Already Placed

    If you’ve already purchased tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call (888) 512-SHOW.

Sponsors

  1. How Do I Become A Sponsor?
  1. How Do I Become A Sponsor?
    Please contact caljam17partners@livenation.com with inquiries.

Camping

  1. Camping Hours - Saturday, Oct. 7
  2. When can I arrive to set up camp?
  3. How big is a campsite?
  4. I want to camp by my friends, can I save them a spot?
  5. I'm camping, can I go into town for the day with my vehicle?
  6. I need a 2nd Parking Pass, can I get one? 

  7. How does Camping work?
  8. Car and RV Parking Pass Rules
  9. Can I buy my Festival Ticket during the Pre-Sale and my Camping Pass later?
  10. What if the people I’m camping with are arriving at different times?
  11. Are there assigned camping spots?
  12. How do I receive my Camping Wristbands?
  13. What happens after you receive everything in the mail?
  14. Do we have to buy a Parking Pass?
  15. How do I know where to park at the festival?
  16. What facilities will be in the campgrounds?
  17. What do we do with our trash at our Campsite? 

  18. Campground Prohibited Items
  1. Camping Hours - Saturday, Oct. 7
    THERE WILL BE A VEHICLE LOCKDOWN IN THE CALJAM17 CAMPGROUNDS TONIGHT BETWEEN 10:00PM – 2:00AM. NO VEHICLES WILL ALLOWED TO LEAVE THE CAMPGROUNDS DURING THIS TIME WHILE WE ALLOW PEDESTRIANS TO EXIT THE VENUE.

    THIS ACTION HAS BEEN TAKEN TO ENSURE THE SAFETY OF OUR GUESTS. PLEASE BE PATIENT WITH OUR STAFF. WE’LL DO OUR BEST TO GET YOU OUT AT SOON AS POSSIBLE.
  2. When can I arrive to set up camp?

    The campground will open Friday, October 6th, at 12PM and will close Sunday, October 8th, at 12PM. The campground will remain open 24 hours/day throughout the entire festival.

    CAMPGROUND TOLL BOOTHS WILL ONLY BE OPEN TO ACCEPT CAMPERS UNTIL 11:30PM FRIDAY OCTOBER 6TH. YOU MUST ARRIVE ON FRIDAY TO BE ACCEPTED INTO CAMPING. NO EXCEPTIONS

  3. How big is a campsite?
    Each Car Camping spot is 10’ x 30’

    Each RV Campsite is 15’ x 45’

    One Camping Pass = One Campsite.

    One Campsite accommodates up to 6 campers. Your tent and belongings must fit inside your Campsite.

    We recommend that you and your friends conduct a test campout before you head to the fest to be sure your tent and belongings fit on your Campsite. We support you!
  4. I want to camp by my friends, can I save them a spot?
    Nope – no saving spots or Campsites! If you want to camp with your friends you must arrive together. Actual Campsites are allocated upon arrival, so you and your friends need to show up together to camp next to each other!
  5. I'm camping, can I go into town for the day with my vehicle?
    NO
  6. I need a 2nd Parking Pass, can I get one? 

    No – if you have another car it must go into the Auxiliary lot and cannot enter the campgrounds. One vehicle per camping space.
  7. How does Camping work?
    1. Purchase your FESTIVAL TICKET (everyone is required to have their own Festival Ticket).

    2. Once you have decided to camp, you will now need to purchase a CAMPING PASS. Camping Passes are $169 +fees per Car Campsite and $259 +fees per RV Campsite. No walk-in camping available. Each Campsite can accommodate up to 6 people. Only one person in your group will need to purchase a Camping Pass. Everyone, including yourself, will need to purchase a Festival Ticket. 
Each camping pass will come with 6 wristbands for your campsite. You will distribute to your group. No more than 6 people per Car Camping spot and RV spot will be allowed.
  8. Car and RV Parking Pass Rules
    Camping Passes will not be honored unless associated with a vehicle and a festival ticket. Car and RV parking passes will not be honored without a camping wristband.
  9. Can I buy my Festival Ticket during the Pre-Sale and my Camping Pass later?
    Yes, you can buy a Camping Pass at a later date; however, if you choose to do this – you will pay for shipping twice (one for your Festival Ticket and then again for your Camping Pass). More importantly, camping is only available while supplies last. If camping sells out, you will not be able to purchase a Camping Pass – so we highly encourage fans to purchase everything at their earliest convenience to ensure the festival experience of their choice!
  10. What if the people I’m camping with are arriving at different times?
    You’ll need to show up with the people you are camping with and all enter the campgrounds together. You may have to meet up elsewhere to drive in together, but everyone camping on your campsite needs to arrive together.
  11. Are there assigned camping spots?
    Campsites will be assigned upon arrival.
  12. How do I receive my Camping Wristbands?
    Remember, one camping space accommodates up to 6 people. So, the person who purchases the camping spot will receive the camping wristbands in the mail. If you did not purchase the Camping Pass, make sure to link up with your friend that did! You will all need to arrive together when coming to Cal Jam 17 Music Festival and entering the campgrounds. If you have more than 6 in your group you will need to purchase an additional Camping Pass. Festival Tickets, Parking Pass and Camping Wristbands will be mailed to the purchaser. Your Festival Ticket is separate from your camping wristband.
  13. What happens after you receive everything in the mail?
    READ YOUR PACKET THOROUGHLY!!! Bring everything in your packet with you! Put on your CAMPING wristband(s), place your camping car sticker on the driver’s side top INSIDE your windshield and don’t forget your FESTIVAL Tickets. Once you arrive at Cal Jam 17 Music Festival, the signs and staff will direct you to the campgrounds.
  14. Do we have to buy a Parking Pass?
    No – Camping packages include space for ONE car or RV within a campsite. Every vehicle entering our campgrounds MUST have a camping pass. Secondary vehicles will not be allowed to enter the campgrounds but there will be auxiliary parking.
  15. How do I know where to park at the festival?
    Upon your arrival to Cal Jam 17 Music Festival you will be directed to the appropriate parking area by our parking staff. There will also be plenty of signs directing you on where to go to park.
  16. What facilities will be in the campgrounds?
    All campers will have access to the following:
    • Restrooms 

    • Showers Hours: Sat 7am-8pm | Sun 6am-12pm

    • Hand-washing Stations 

    • Water Refill Stations for Water Bottle Refilling Only (No RV Water) 

    • Daily trash / recycling collection
    • General Store (Beer and Wine Available)

    • Charging stations for cell phones
    • Food & Beverage Vendors
    Can I cook at my campsite? Yes, but only on a camp stove using a small propane canister (such as Coleman 16.4 oz propane canister). No campfires or larger propane or other fuel tanks will be allowed.
  17. What do we do with our trash at our Campsite? 

    #1 RULE – If you bring it with you, take it home. We will have trash cans and recycling bins in each campground for your use. They will be emptied every day!
  18. Campground Prohibited Items

    Campers in possession of prohibited items may be expelled from the grounds, or reported to the appropriate authorities, at the organizer’s discretion. Prohibited items may be confiscated and will not be returned.

ADA Access And Accommodations

  1. Are there ADA restrooms?
  2. Can I bring my prescription medication into the festival?
  3. Where is ADA parking?
  4. I am mobility impaired- where can I view the concert?
  5. Are service animals allowed in the festival and the campgrounds?
  1. Are there ADA restrooms?
    There are various ADA locations around the festival site for our ADA guests.
  2. Can I bring my prescription medication into the festival?
    Yes you can bring in your prescription medication. All medication must be in the appropriate labeled bottle and checked in with onsite medical. All medical prescriptions and accompanying names need to match the prescription holder’s government issued ID.
  3. Where is ADA parking?
    All ADA guests should follow directions to Glen Helen Regional Park Amphitheater and follow festival signs to designated ADA parking.
  4. I am mobility impaired- where can I view the concert?
    There will be ADA platforms at each stage area. These areas will require ADA wristbands to gain access.
  5. Are service animals allowed in the festival and the campgrounds?
    Yes service animals are allowed with accompanied certification and identifiers. No emotional support animals will be allowed.

Media & Press

  1. Press and Editorial Information
  2. Marketing & Media Partnerships
  1. Press and Editorial Information
    For press inquiries contact caljampress@livenation.com
  2. Marketing & Media Partnerships
    For Marketing and Media Partnerships inquiries, please email caljam17partners@livenation.com.